Porton
FAQ

Reservations

1. How can I book my accommodation?

You can book your accommodation in our camps in the following ways;

  • Directly, by calling +385 (0)52 813 557 or sending an inquiry via email to sales@porton.hr
  • Online, through our website by choosing the facility and date of stay and by following further instructions offered by the system. You guarantee your arrival by credit card or advance payment.

2. How can I make an advance payment?

  • By payment by bank transfer to our account or online payment by credit card through our website.

3. How can I change or cancel a reservation?

  • If you want to change or cancel an existing reservation, you can do so online, by calling the reservation center number +385 (0)52 813 557 or by sending an e-mail to sales@porton.hr.

4. What are the conditions for canceling a reservation?

  • The conditions for canceling a reservation are stated in the general terms and conditions of each price list. Please read the general terms and conditions in detail before confirming the reservation.

5. How do I know my booking has been confirmed?

  • If you guarantee the reservation by credit card, the reservation is confirmed immediately. If you have chosen to pay by bank transfer, your reservation is pending until we receive payment to our account. In both cases, a booking confirmation will be sent to your email address.

6. Can I pay in euros at the reception?

  • It is possible to make a payment in euros at the camp reception.

7. What credit cards can I use to pay for my vacation?

  • In our campsites we accept the following credit cards: Visa, Maestro, Mastercard.

8. Is my card secure on your site?

  • Yes, your card is completely secure on our official website.

9. Where can I find the prices of accommodations?

  • Accommodation prices are visible on our official website, after you select the desired facility and date.

10. Are accommodation prices expressed per person or per accommodation unit?

  • For pitches, prices are expressed per person and per the type of pitch, while for mobile homes they are expressed per accommodation unit.

11. What taxes are included in the price?

  • The price of accommodation includes VAT, tourist tax and registration.