ČIČILO d.o.o.
Aleja Porton Biondi 1
52210 Rovinj, Croatia
Tel: +385 (0) 52 813 557
Email: info@porton.hr

PERSONAL DATA PROTECTION POLICY

Updated 3/4/2022

ČIČILO d.o.o. respects your privacy and is committed to protecting your personal information in accordance with applicable laws and regulations on personal data protection. With this document we want to explain to you how we collect and use personal data during the use of our website and during your stay in our facilities, with whom and why we share them and your rights regarding your personal data that we use and how they we protect. The personal data protection policy applies to all business and catering facilities of ČIČILO d.o.o.

PURPOSE OF COLLECTING PERSONAL DATA

The main purpose of collecting personal data of our guests is to provide and improve our services and fulfill our legal obligations. Personal data is collected for the following purposes:

• Improving the functionality of our website www.porton.hr
• Booking accommodation or communicating with clients to respond to their interests in our services (via our website, email or phone)
• Execution of the contractual relationship with the guest for the duration of his stay
• Purchase additional services
• Billing for services
• Keeping internal records of guests for our legitimate interest in improving our offer, customer relations of our services and the services themselves and sales results
• Communication with our clients even after their stay (informing about special offers, service promotions.)
• Fulfilling our legal obligations under the current Law on Hospitality and accompanying regulations, the Law on the provision of services in tourism, the Law on Accounting, the Law on Occupational Safety and Health and the Law on the Protection of Financial Institutions.

INFORMATION WE COLLECT

During your visit to our website, when you book accommodation and stay in our facilities or cooperation with ČIČILO d.o.o., for the above purposes we will be able to collect information that can identify you, directly or indirectly. The personal information we collect includes:

• Your name and surname
• Your date of birth, address and nationality
• Your contact information
• Your credit card number
• The number and type of your personal document
• Notes you have given us (eg allergies we need to pay attention to during your stay)
• Video from the video surveillance system on facilities
• Voice recording of your conversation with our call center agent
• Your IP address while visiting our website.

DATA USED FOR MARKETING PURPOSES

We do not sell, rent or make available your e-mail address and other information to third parties, legal entities or individuals, without your consent, as this is contrary to our privacy policy. ČIČILO d.o.o. We ask for your special permission if you want us to contact you regarding our special offers and promotions. If you have already been a guest in our facilities and we have communicated via the e-mail address you gave us when booking or during During your stay with us, we would periodically contact you with information about our special promotions and offers related to our services that we believe are still of interest to you and constitute our legitimate interest. withdraw your consent at any time by simply clicking on the default link in the promotional email or by contacting us directly.

E-MAIL MESSAGE

If you want to contact us via the form or send us an e-mail with personally identifiable information, we use this information solely to meet your requirements.

USE OF SOCIAL NETWORKS

ČIČILO d.o.o. maintains and edits profiles on social networks such as Facebook and Instagram. Visitors to our profiles on social networks can post content, photos or comments related to our facilities, services or stay with us. Visitor posts are based solely on the interest and consent of the profile visitors themselves.

For publicly published content, which relates to your stay with us, we may ask for your consent to publish this content on our websites or social media profiles. The content we may post relates exclusively to publicly available images and comments posted on Facebook or Instagram for which you have given us your consent. By agreeing to such publications, you accept the rights and uses of your content, which will be presented to you when you ask for your consent.

COOKIES AND INTERNET TECHNOLOGIES

In order for our website to work optimally and for us to be able to make further improvements to the site in order to improve your user experience, we use cookies on our website. Cookie settings can be controlled and customized in your web browser, and the use of cookies can be disabled at your discretion. If you disable cookies, you can still browse our site, but some of its features will not be available to you.

A cookie is information stored on your computer by a website you visit. Cookies usually store your settings for a website, such as your preferred language or address. Later, when you open the same website again, the internet browser sends back the cookies that belong to that page. This allows the site to display information tailored to your needs.

There are several types of cookies: first-party cookies, temporary cookies (Session cookies), persistent cookies (Persistent cookies) and third-party cookies.

First-party cookies come from the website you are viewing, and can be permanent or temporary. With these cookies, websites can store data that they will use again the next time they visit that website (eg language selection). Temporary cookies or session cookies are removed from your computer when you close your Internet browser. Persistent or saved cookies remain on your computer after you close your Internet browser program. They use the website to store information, such as login name and password, so you don't have to log in every time you visit a particular place. Persistent cookies will remain on your computer until you as a user disable / delete them or until your browser deletes them (the period defined in the browser settings).

Third-party cookies come from advertisements on other websites (such as pop-ups or other advertisements) located on the website you are viewing. With these cookies, websites can track the use of the Internet for marketing purposes.

ČIČILO d.o.o. uses cookies on its website. We use first-party cookies (temporary and permanent) and third-party cookies.

We use cookies to optimize sites in terms of system performance, ease of use and offering useful information about our services. Cookies automatically collect and store data in log files on your computer. The information collected includes information about your IP address, browser type and language settings, operating system, ISP name (Internet Service Provider) and date / time stamp.

Individual user data is not disclosed to us, but the data we process are anonymous and statistical data, and demographic data about our users as a whole. We use this data to analyze trends and marketing needs, and effectively manage websites, because they help us learn more about the behavior of our users on our site, the success of some of our marketing campaigns and the primary interests of our web visitors.

STORING AND DELETING YOUR PERSONAL DATA

Your personal data will be kept in a form that can identify you no longer than is necessary for the purpose for which it is processed. After the expiration of that time, which for certain processing is regulated by local laws that oblige us to a longer period of data retention, the data will be deleted or made inaccessible for further processing.

TRANSMISSION OF DATA TO THIRD PARTIES

In the case of certain data processing, the data you provide to us may be transferred or made available to third parties. Under no circumstances will we sell, rent or transfer your data to unauthorized third parties. Data transfer or data inspection is performed for the following reasons:

• When we received your consent for such transfer
• When companies or service providers provided by ČIČILO d.o.o. uses for the needs of certain processing access data in a manner regulated by the contractual relationship with ČIČILO d.o.o.
• To meet our business and legal obligations

In case of the need for data transfer, for one of the above reasons, we try to limit the data transferred to the necessary minimum. Third parties to whom we transfer your data have undertaken to protect your data in accordance with applicable laws and regulations on personal data protection.

RIGHT TO ACCESS YOUR PERSONAL DATA, CORRECT OR DELETE

You may at any time request information about your personal information provided by ČIČILO d.o.o. process, data source, data recipients, storage purposes as well as the entities to which we transfer your personal data. In addition, you have the right to update, correct, block or delete your data in accordance with legal provisions.

You can send a request for access to personal data to the e-mail address info@porton.hr or to our address ČIČILO d.o.o., Aleja Porton Biondi 1, 52210 Rovinj, Croatia, with your required contact information and the note "Request for access to personal data". We cannot provide access to personal information via telephone conversation. In order to prevent the misuse of your personal data, we will ask you for additional proof of your identity. Without establishing the correctness of the identity, we will not be able to fulfill the request for access to personal data.

PROTECTION OF PERSONAL DATA OF CHILDREN

ČIČILO d.o.o. advises parents and guardians to teach children about the safe and responsible handling of personal data on the Internet and the caution required when using the Internet. Our websites, which could attract children and possibly collect personal data of children under the age of 14, are designed to protect children's rights and privacy as much as possible. In accordance with this intention and effort, the company ČIČILO d.o.o.:

• In cases where children under the age of 14 are allowed to participate in sweepstakes, we require the child to first seek permission to participate from their parents or legal guardians, and to enter the e-mail address of their parents or guardians.
• If a child under the age of 14 wins a prize, parents or guardians are notified by e-mail, telephone or in writing.
• The personal data of the child and the parents are deleted from our database if the parents request us to do so
• As a parent or guardian, you always have the right to request access to all personal information about your child that we have received on one of our sites, you can request the deletion of data (if this information is still in our database) and / or prohibit our future collecting and using information about your child. If you are a parent and want to exercise this right, feel free to contact us.
• In addition to the above, ČIČILO d.o.o. guarantees the protection of personal data of children provided by special laws governing this issue.